Our Frequently asked Questions
We are a bulk bulling family practice. Walk-ins are recommended and appointments are also welcome. Patients can choose the tenant doctor they want to see or request the first available. If the chosen tenant doctor is not available, the next free tenant doctor will be allocated. Emergency cases will have first priority. People with appointments also get priority. Longer consultations are available if needed: please inform the receptionist if you require extra time.
Tenant Doctors on the practice may be contacted during normal surgery hours. If the tenant doctor is within a patient a message will be taken and you will be advised by the receptionist when it is likely that a tenant doctor will return your call. Your call will be put through to the tenant doctor in the event of an emergency.
The Practice DO NOT use email as form of communication to our patients. Please phone the practice.
Home visits are only available for regular patients within a 5 km distance of the practice in exceptional cases only and are subject to the tenant doctor’s availability. Please call early in the day so a visit can be organised. A $100 fee applies. Home visit times are normally between after GP’s Surgery Sessions or at GP’s discretion . You will be advised of same.
For urgent after hours medical attention when the surgery is closed, please call our after hours emergency service The Sydney Medical Service on (02) 8724 6300 or toll free 1300 466 347 (1300 Home GP)or proceed to nearest Hospital, The St George Public Hospital, Gray Street, Kogarah. If it is an emergency please call 000.
All medical records are confidential and are securely stored in a lockable cabinet out of public reach and by passwords on our computer system. Your personal information may be disclosed to other health professionals such as specialists for your continued quality of care. You may access your medical records with your tenant doctor as a consultation or you may request a copy where an administration fee of $38 will apply.
We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we like to hear them. Please feel free to talk to the doctors or practice manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss it outside the surgery there are several options available eg. Health Care Complaint Commission website: http://www.hccc.nsw.gov.au ,or by mail: Locked bag 18 Strawberry Hills, 2012.
Remember, our Team of Professionals is committed to the Edgeworth Medical Centre Policy to provide the highest standard of medical care.