Faqs

We are a bulk-billing family practice committed to providing accessible care. Walk-in consultations are highly encouraged, though appointments are also available for your convenience. Patients may select their preferred doctor or opt for the next available practitioner. If your chosen doctor is unavailable, you will be allocated to the next available doctor. Emergency cases will always be prioritized, followed by patients with scheduled appointments. Longer consultation times can be arranged upon request—please inform the receptionist if you require additional time.

Most of our services are bulk-billed under Medicare. However, services that are not covered by Medicare will attract a private fee. A standard consultation is $80 (normal weekday hours) or $105 (weekends and public holidays) for patients without a valid Medicare card. The fees for medical examination and pre-employment may vary. The receptionist will advise you of the fees beforehand. Payment is required before the consultation.

Patients are encouraged to return to the practice to discuss their results, including pathology and radiology reports, especially if their treating doctor has advised follow-up. Even if initial tests are normal, further testing or treatment may still be necessary. In the event of abnormal results, our reception team will contact you via telephone or registered mail, depending on the urgency.

Please ensure your contact details are up to date by promptly informing reception of any changes to your phone number or address to facilitate an efficient recall process.

All patients are automatically enrolled in our national, state, and local recall systems for pathology results and health promotion. If you prefer not to participate in any of these reminder systems, please inform your doctor so we can remove you accordingly.

We recommend that patients consult with their regular doctor for prescriptions and referrals. However, under certain terms and conditions, it may be possible to arrange scripts or referrals via phone. Please note that if a script or referral is issued without an in-person consultation, a fee of $80.00 will apply, and processing may take up to 48 hours.

• General practice consultations, including routine check-up / Workers’ compensation assessments   / Minor surgical procedures / Antenatal shared care   
• Pap smears (subject to availability)/ Pregnancy testing / Counselling services/ Childhood and general vaccinations/ Skin checks
• Baby clinic and child health services / Diabetes testing/ Pathology collection/ Women’s and men’s health services/ Chronic disease management plans
• Comprehensive health assessments/ Medical examinations for pre-employment and driver’s licenses/
• Specialist Services (by appointment): Physiotherapy / Dietitian

To maintain patient confidentiality and ensure accurate communication, we generally recommend that   patients return to the clinic for a face-to-face consultation to discuss their test results. Please contact the surgery three days after your test to check if your results are available and to book an appointment. In some cases, results may be provided over the phone, but only if pre-arranged with your regular doctor.

To maintain patient confidentiality and ensure accurate communication, we generally recommend that   patients return to the clinic for a face-to-face consultation to discuss their test results. Please contact the surgery three days after your test to check if your results are available and to book an appointment. In some cases, results may be provided over the phone, but only if pre-arranged with your regular doctor.

If you or your family requires an interpreter, we can organise this for you. Please let us know before your appointment. Alternatively, you can contact the Translating and Interpreting Services on 131 450 directly. If you are hearing impaired and require an AUSLAN interpreter, we can also organise for you.

Blood collection services are available between 8 am – 3 pm Monday to Friday, Saturday from 9 am – 1 pm. Patients do not need to make an appointment for this service as long as they have a valid pathology form with them on arrival. Please keep in mind that the greatest demand for pathology services is during the first two hours of each day, and there may be a waiting time during this period.

Please note that this email address is for general enquiries only. The practice does not communicate   with patients via email regarding their health or the health matters of their family members. Do not send any medical information or health-related queries via email.

Home visits are only available for regular patients within a 2km distance of the practice in exceptional cases and are subject to the doctor’s availability. Please call early in the day so a visit can be organised. A $300 fee applies. Home visit times are normally between 12pm-2pm.

Doctors in the practice may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken, and you will be advised by the receptionist when it is likely that a doctor will return your call. Your call will be put through to the doctor in the event of an emergency.

All medical records are confidential and are securely stored in a lockable cabinet out of public reach and by passwords on our computer system. Your personal information may be disclosed to other health professionals such as specialists for your continued quality of care. You may access your medical records with your doctor as a consultation or you may request a copy where an administration fee of $75 will apply. All original medical records belong to the practice. 

If you would like a copy of our privacy statement, please ask the receptionist for one.

We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we like to hear them. Please feel free to talk to the doctors or practice manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss it outside the surgery there are several options available e.g. Health Care Complaint Commission website: http://www.hccc.nsw.gov.au ,or by mail: Locked bag 18 Strawberry Hills, 2012.