Our Frequently asked Questions
To see your tenant doctor of choice you may book ahead, but for urgent appointments you may need to see another tenant doctor. We run an appointment system, but keep a few slots open for patients with urgent problems. Emergency cases will have first priority.
You can make an appointment with the tenant doctor by phoning the surgery after 8:30am Monday-Saturday or by an online booking at www.roystonclinic.com.au. It is advisable to allow a few days notice for non urgent and routine appointments. Urgent bookings are generally accommodated.
Tenant Doctors in the Practice may be contacted during normal surgery hours. If the tenant doctor is with a patient, a message will be taken and you will be advised by the receptionist when it’s likely that the tenant doctor will return your call. Your call will always be put through to a tenant doctor in emergency cases.
Parking and disabled parking are available near the surgery. The council offers 1-hour parking at no cost and this is located in front of the surgery (Marrickville Road) and 2-hour street parking along Despointes Street and Illawarra Road.
We do not communicate via email with patients.
You have the right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Executive reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
For more information about Medical Records – A guide for Patients on the website –
https://www.ipc.nsw.gov.au/access-health-information-fact-sheet-health-care-consumers/
We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we would like to hear them. Please feel free to talk to the Tenant Doctors or the Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions, and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available. Example: NSW Medical Board http://www.medicalboard.gov.au or the Health Care Complaint Commission – www.hccc.nsw.gov.au
