Our Frequently asked Questions
To see your tenant doctor of choice you may book ahead, but for urgent appointments you may need to see another tenant doctor. We run an appointment system, but keep a few slots open for patients with urgent problems. Emergency cases will have first priority.
You can make an appointment with the tenant doctor by phoning the surgery after 8:30am Monday-Saturday or by an online booking at www.roystonclinic.com.au. It is advisable to allow a few days notice for non urgent and routine appointments. Urgent bookings are generally accommodated.
Tenant Doctors on the practice may be contacted during normal surgery hours. If the tenant doctor is within a patient a message will be taken and you will be advised by the receptionist when it is likely that a tenant doctor will return your call. Your call will be put through to the tenant doctor in the event of an emergency.
This is for general enquiries only, Practice does not communicate with patient via email regards to their health or their family member’s health matter. PLEASE DO NOT EMAIL THESE DETAILS TO THE PRACTICE.
For urgent after hours medical attention when the surgery is closed, please attend central Sydney GP after hours services located adjacent to the emergency department at Hornsby Hospital located at Palmerston Rd Hornsby NSW 2077. Otherwise contact the surgery on 9708 3611 for instructions on how to access the practice deputizing after hours service. If it is an emergency please call 000.
All medical records are confidential and are securely stored in a lockable cabinet out of public reach and by passwords on our computer system. Your personal information may be disclosed to other health professionals such as specialists for your continued quality of care. You may access your medical records with your tenant doctor as a consultation or you may request a copy where an administration fee of $36 will apply.
We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we like to hear them. Please feel free to talk to the tenant doctors or practice manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss it outside the surgery there are several options available eg. Health Care Complaint Commission website: http://www.hccc.nsw.gov.au ,or by mail: Locked bag 18 Strawberry Hills, 2012