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Narellan Town Centre Medical Logo

Our Frequently asked Questions

We are a bulk billing family practice.  You can book on line on AutoMed or walk-in basis.  Patients can choose the tenant doctor they want to see or the first available tenant doctor.  Emergency cases will have first priority.  Longer consultations are available if needed.  Please inform the reception beforehand. Our practice do not use email as a form of communication to patients or vice versa.

Tenant Doctors in the practice may be contacted during normal surgery hours.  If the tenant doctor is with the patient a message will be taken and you will be advised by the receptionist when it is likely that the tenant doctor will return your call.  Your call will always be put through to the tenant doctor in an emergency.

Home visits are available for regular patients of the Practice in exceptional cases only and are subject to the Tenant Doctor’s availability.  Please call early in the day so a visit can be organized.  A cash fee applies.  Home visit times are normally between 1:00pm to 2:00pm.  Please contact the practice early in the morning to organise.

For urgent after hour we endeavour to look after our patients are all times. When the surgery is closed, a doctor from National Home Tenant Doctors Service is available after 5pm weeknights, after 11am Saturdays and all day Sundays and public holidays for problems needing urgent medical attention. The after hours phone number is 13 74 25 (13 SICK). 24 Hour medical advice is also available by calling the GP Helpline on 1800 022 222.

If it is an emergency, please call 000.

We do not communicate via email with patients.

All health records are confidential and are securely stored in our computer system with password out of public reach.  Your personal information may be disclosed to other health professionals such as allied health and specialist for your continuous quality of care.  You may access your health records with your doctor as a consultation or you may request a copy where an administration fee of $55.00 will apply.  All original medical records belong to the practice. A copy of a privacy policy is located at the reception area.

We are constantly striving to provide our patients with the best possible care and attention.  If you have any problems, suggestions or complaints, we like to hear them.  Please feel free to talk to the doctors or Practice Manager. There is a suggestion box for your feedback if you prefer to write to us.  All concerns, suggestions and complaints are taken seriously.  If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available eg NSW Medical Board (PH 9879 2200) or Health Care Complaint Commission (Ph: 1800 043 159) or Australian Commission on Safety & Quality in Health Care (Ph: 9263 3633).