Our Frequently asked Questions
We are a bulk billing family practice. Simply walk-ins system. Patients can choose the tenant doctor they want to see or the first available tenant doctor. Emergency cases will have first priority. Longer consultations are available if needed. Please inform the reception beforehand.
Tenant Doctors in the practice may be contacted during normal surgery hours. If the tenant doctor is with a patient a message will be taken and you will be advised by the receptionist when it is likely that the tenant doctor will return your call. Your call will always be put through to the tenant doctor in an emergency.
We do not communicate via email with patients.
Home visits are available for regular patients of the Practice in exceptional cases only and are subject to the Tenant Doctor’s availability. Please call early in the day so a visit can be organized. A standard fee $150.00 applies. Home visit times are normally between 1:00 pm to 2:00 pm.
Patients need to contact the Practice early in the morning to organise an appointment. Further, patients have access to our after hour deputizing service with National Home Tenant Doctor Service by calling 13 74 25 (also The Practice’s recorded message has these details). If it is an emergency, please dial 000 or go immediately to the Emergency Department at Nepean Hospital, Dercy Street KINGSWOOD NSW 2747.
All health records are confidential and are securely stored electronically with password out of public reach. Your personal information may be disclosed to other health professionals such as allied health providers and specialists for your continuity of care. Any other third parties requesting health information is required to provide the Practice with written consent from the patient. You may access your health record with your tenant doctor as a consultation or you may request a copy where an administration fee of $55 will apply. Copies of documents will only be released on the provision of identification. All original medical records belong to the practice. If you would like a copy of our privacy statement, please ask the receptionist for one.
Further, the Practice is participating in the My Health Record uploads, thus if you wish to opt- out, you can do so by going into MyHealthRecord.gov.au to cancel or call Helpline on 1800 723 471 (deadline to opt-out 15 October 2018).
We are constantly striving to provide/ improve on the quality of health care deliverance for our patients. If you have any comments, suggestions or complaints, we like to hear them. Please feel free to talk to the doctors or Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously and will be assessed/ addressed in a timely manner. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available eg NSW Medical Board (Ph: 9879 2200) or Health Care Complaint Commission (Ph:1800 043 159) or Australian Commission on Safety & Quality in Health Care (Ph: 9263 3633).