Our Frequently asked Questions
We are a bulk billing family practice. Walk-ins are recommended and appointments are also welcome. Patients can choose the tenant doctor they want to see or request the first available. If the chosen tenant doctor is not available, the next free tenant doctor will be allocated. Emergency cases will have first priority. People with appointments also get priority. Longer consultations are available if needed: please inform the receptionist if you require extra time.
Tenant Doctors on the practice may be contacted during normal surgery hours. If the tenant doctor is within a patient a message will be taken and you will be advised by the receptionist when it is likely that a tenant doctor will return your call. Your call will be put through to the tenant doctor in the event of an emergency.
This is for general inquiries only, Practice does not communicate with the patient via email regards to their health or their family member’s health matter. PLEASE DO NOT EMAIL THESE DETAILS TO THE PRACTICE.
Home visits are only available for regular patients within a 2km distance of the practice in exceptional cases only and are subject to the doctor’s availability. Please call early in the day so a visit can be organised. A $200 fee applies. Home visit times are normally between 12 pm-2 pm.
For urgent after-hours medical attention when the surgery is closed, please attend central Sydney GP after-hours services located adjacent to the emergency department at Bankston – Canterbury Hospital, 68-70 Eldridge Rd, Condell Park NSW 2200. Otherwise, contact the surgery on 9708 3611 for instructions on how to access the practice deputizing after-hours service. If it is an emergency please call 000.
All medical records are confidential and are securely stored in a lockable cabinet out of public reach and by passwords on our computer system. Your personal information may be disclosed to other health professionals such as specialists for your continued quality of care. You may access your medical records with your tenant doctor as a consultation or you may request a copy where an administration fee of $36 will apply. All original medical records belong to the practice.
We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we like to hear them. Please feel free to talk to the tenant doctors or practice manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions, and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss it outside the surgery there are several options available eg. Health Care Complaint Commission website: http://www.hccc.nsw.gov.au, or by mail: Locked Bag 18 Strawberry Hills, 2012.