Faqs

We are a bulk billing family practice.  You can book on line on health Engine or walk-in basis.  Patients can choose the tenant doctor they want to see or the first available tenant doctor.  Emergency cases will have first priority.  Longer consultations are available if needed.  Please inform the reception beforehand.Our practice do not use email as a form of communication to patients or vice versa.

Tenant Doctors in the practice may be contacted during normal surgery hours. If the tenant doctor is with the patient a message will be taken and you will be advised by the receptionist when it is likely that the tenant doctor will return your call.  Your call will always be put through to the tenant doctor in an emergency.

Home visits are available for regular patients of the Practice in exceptional cases only and are subject to the Tenant Doctor’s availability.  Please call early in the day so a visit can be organized.  A cash fee applies.  Home visit times are normally between 1:00pm to 2:00pm.  Please contact the practice early in the morning to organise.

For urgent after hours medical attention when the surgery is closed, please attend Nepean Hours Service located adjacent to the Emergency Department at Nepean Hospital, Dercy Street KINGSWOOD NSW 2747. Otherwise contact the surgery’s number on 0247290564 for instructions on how to access the Practice Deputizing After hours service (National Home Tenant Doctor Services 13 7425). If it is an emergency, please call triple zero.

All health records are confidential and are securely stored in our computer system with password out of public reach.  Your personal information may be disclosed to other health professionals such as allied health and specialist for your continuous quality of care.  You may access your health records with your doctor as a consultation or you may request a copy where an administration fee of $55.00 will apply.  All original medical records belong to the practice. A copy of a privacy policy is located at the reception area.

Note: Please help us keep you record current. Any changes to your personal details such as address, contact number/s, please advice our receptionist.

We are constantly striving to provide our patients with the best possible care and attention.  If you have any problems, suggestions or complaints, we like to hear them.  Please feel free to talk to the doctors or Practice Manager. There is a suggestion box for your feedback if you prefer to write to us.  All concerns, suggestions and complaints are taken seriously.  If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available eg NSW Medical Board (PH 9879 2200) or Health Care Complaint Commission (Ph: 1800 043 159) or Australian Commission on Safety & Quality in Health Care (Ph: 9263 3633).