Our Frequently asked Questions
We are a bulk billing family practice. Simply walk-ins system. Patients can choose the tenant doctor they want to see or the first available tenant doctor. Emergency cases will have first priority. Longer consultations are available if needed. Please inform the reception beforehand.
Tenant Doctors in the Practice may be contacted during normal surgery hours. If the tenant doctor is with a patient a message will be taken and you will be advised by the receptionist when it is likely that the tenant doctor will return your call. Your call will always be put through to the tenant doctor in an emergency.
Whilst the Practice do have emails for internal correspondences and to other third parties such as insurance companies, other health professionals etc.. However the Practice email are NOT for patient’s to use for informing us about any medical conditions they are suffering from as the tenant doctor are unable to diagnose or treat without seeing the patient. There will be NO reply the email. It’s best to come in and see a tenant doctor.
Home Visits are available for regular patients of the Practice in exceptional cases only and are subject to the tenant doctor’s availability. Please call early in the day so a visit can be organised. The tenant doctor usually sees the patient before or after surgery, or at lunch time (1-2 pm). Standard Fee of $150.00 applies, however this is at the tenant doctor’s discretion.
We endeavour to look after our patients are all times. When the surgery is closed, a doctor from Sydney Medical Service is available after 5 pm weeknights, after 11 am Saturdays and all day Sundays and public holidays for problems needing urgent medical attention. The after- hours phone number is (02) 8724 6300
24 Hour medical advice is also available by calling the GP Helpline on 1800 022 222.
If it is an emergency, please call 000.
The Practice do not use any social media.
We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we like to hear them. Please feel free to talk to the tenant doctors or Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available, eg. NSW Medical Board (PH: 9879 2200) or Health Care Complaint Commission (PH: 1800 043 159) or Australian Commission on Safety & Quality in Health Care (PH: 9263 3633).
