Our Frequently asked Questions
Tenant Doctors in the Practice may be contacted during normal surgery hours. If the tenant doctor is with a patient a message will be taken and you will be advised by the receptionist when it is likely that the tenant doctor will return your call. Your call will always be put through to the tenant doctor in an emergency.
The Practice DO NOT use email as form of communication to our patients. Please phone the practice.
We are constantly striving to provide/ improve on the quality of health care deliverance for our patients. If you have any comments, suggestions or complaints, we like to hear them. Please feel free to talk to the tenant doctors or Office Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions and complaints are taken seriously and will be assessed and addressed in a timely manner. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available eg NSW Medical Board (Ph: 9879 2200) or Health Care Complaint Commission (Ph: 1800 043 159) or Australian Commission on Safety & Quality in Health Care (Ph: 9263 3633).
Remember, our Team of Professionals is committed to the Edgeworth Medical Centre Policy to provide the highest standard of medical care.
Home visits are available for regular patients of the Practice in exceptional cases only and are subject to the Tenant Doctor’s availability. Please call early in the day so a visit can be organised. A standard fee $150.00 applies. Home visit times are normally between 1:00pm to 2:00pm.
Patients need to contact the Practice early in the morning to organise an appointment. Further more, patients have access to our after hour deputising service with National Home Tenant Doctor Service by calling 13 74 25 (also The Practice’s recorded message has these details). If it is an emergency, please dial 000 or go immediately to Hornsby Hospital on Palmerston Road, Hornsby NSW 2077 (Ph: 9774 9123)
