Faqs

We are a bulk bulling practice. Appointments are recommended and walk-ins are also welcome. Patients can choose the doctor they want to see or request the first available. If the chosen doctor is not available, the next available doctor will be allocated. Please phone the practice on 02 9568 4188 to book an appointment. Walk-ins will usually be required to wait. Emergencies will always be given priority. Patient with appointments also get priority. Longer consultations are available if needed: please advise the reception staff if you require extra time.

Our Practice also offer telehealth consultations via phone. Patient can book a phone consult via our online appointment: www.marrickvillemedical.com.au or contact the surgery number 02 9568 4188 for assistant.

General practice consultation, routine check-ups, workers compensation, minor surgery, antenatal share care, cervical screening, pregnancy tests, counselling, childhood and general vaccinations, skin checks, baby clinic, child health, diabetes testing, ECG heart checks, Spirometry, I.V (Iron) infusions, pathology collection, women’s and men’s health, chronic disease management plans, health assessments, medical examinations for pre-employment and drivers’ licenses.

Specialist services: Audiologists, dietician, physiotherapist, podiatrist & psychologist are also available by appointments.

Most of our services are bulk billed under Medicare. However, there are some serviced which are not covered by Medicare which will attract a fee. A standard consultation is $80 (normal weekday hours) or $90 (weekends and public holidays) for patients without a valid Medicare card and mixed billings on week-ends applies. The fees for medical examination and pre-employments vary. The receptionist will advise you of the fees beforehand. Payment is required before the consultation.

Patients are encouraged to return to the surgery to discuss their results (pathology results, scans etc) particularly if the treating doctor has requested them to do so. Even if initial tests are normal further testing or treatment may still be required. However, should there be any abnormality with the results; the receptionists will contact the patient via telephone or registered mail depending on the urgency. Please let reception staffs know promptly if you change your phone number or address to facilitate a more efficient recall system. Results will not be provided over the telephone. All patients of the practice will automatically be on our national/state/local/recall system for pathology results and health promotion, if you do not want to be on any of these reminder systems, please let us know so that we can remove you form the specified systems.

For urgent after-hours medical attention when the surgery is closed, please attend central Sydney GP after hours services located adjacent to the emergency department at RPA hospital, Missenden Rd Camperdown, 2205, Mon-Fri 6pm-10om; Sat, Sun and public holidays 2pm-10pm. Otherwise contact the practice after hour Agency (Sydney Co-Operative services) on 8724 6300.  If it is an emergency, please call 000.

Home visits are only available for regular patients within a 3km distance of the practice in exceptional cases only and are subject to the doctor’s availability. Please call early in the day so a visit can be organised. A $250 fee applies. Home visit times are normally between 12pm-2pm.

Tenant Doctors in the Practice may be contacted during normal surgery hours. If the tenant doctor is with a patient, a message will be taken and you will be advised by the receptionist when it’s likely that the tenant doctor will return your call. Your call will always be put through to a tenant doctor in emergency cases.

If you and your family require an interpreter, we can organise this for you. Please let us know in advanced when you make your appointment of your needs. Alternatively, you can contact the translating and Interpreting Services on 131 450 directly. If you are hearing impaired and require an AUSLAN interpreter, we can also organise this service for you.

Our email address is only for general enquiries purpose only. Our Practice does not communicate with patient via email regards to their health or health matters related to their family members. Do not send any medical information or health-related queries via email.

All new and existing patients in the practice will be given an information sheet on our electronic communication policy, and are asked to provide signed consent to agree or disagree to be contacted by electronic means such as via email and/or SMS.

It is acknowledged by the practice that consent is implied if the patient initiates electronic communication with the practice.

Our Practice Communication Policy and Electronic communications are located at the reception is available for patient if required.

You have the right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Executive reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
For more information about Medical Records – A guide for Patients on the website –
https://www.ipc.nsw.gov.au/access-health-information-fact-sheet-health-care-consumers/

We are constantly striving to provide our patients with the best possible care and attention. If you have any problems, suggestions or complaints, we would like to hear them. Please feel free to talk to the Tenant Doctors or the Practice Manager. There is a suggestion box for your feedback if you prefer to write to us. All concerns, suggestions, and complaints are taken seriously. If you feel that you need to take the matter further and wish to discuss the matter outside the surgery, there are several options available. Example: NSW Medical Board http://www.medicalboard.gov.au or the Health Care Complaint Commission – www.hccc.nsw.gov.au